CBS Sunday Morning on November 7, 2010
Charles Osgood started with mention of an age of instant communication and customer service agents, laying ground for the cover story by Martha Teichner on --sitting on hold--, your call is not important to us. The second story related to Dick Cavett. The third story "Ordeal," about a falling boulder in a Utah canyon pinning a person (victim portrayed by James Franco in a movie). The fourth story was on Loretta Lynn, coal miner's daughter, by Mo Rocca. Rita Braver on presidential photo album.
Headlines: Day 2 of Obama India visit. Haiti got a break vis a vis Tomas. Horse lost (Zenyatta). Edison Pena at NYC marathon. Queen Elizabeth gets a Facebook page. Weather: 40s in the northeast.
The story "Your Call is Not Important to Us" began with a clip on Mona Shaw of Manassas, VA who had her phone service screwed up in August 2007. After a week without service, she walked in to the service provider's office with a hammer and grabbed some attention. [See Woman fined for hammering Comcast office : "I smashed a keyboard, knocked over a monitor ... and I went to hit the telephone," Shaw said. "I figured, 'Hey, my telephone is screwed up, so is yours.'"] Emily Yellen wrote a book, Your call is Not Important to Us. 43 billion calls per year in 2007. 3 million people work in call centers in US. Clip from show "Outsourced," about a call center going to India. A live agent is about $7.50 per call in US; outside US $2.35 per call. Automated costs only 0.35 per call. "Hello girls." Feeling of helpless rage; Michael Douglas in film Falling Down. "Customer Care" in Alexandria, Va.; "customer rage" study. The consumerist, scoops up horror stories and places them on the internet. Consumer Reports bought the website. FedEx handles 350,000 calls per day. DeLois Payton at the Memphis call center. Mona Shaw appeared on Dr. Phil.
Almanac. Nov. 7, 1867: Marie (Curie) was born. In a 1943 movie, she was portrayed by Greer Garson. Curie shared the 1903 Nobel Prize in physics. In 1911, she won the Nobel Prize in chemistry. Died in 1934. Buried in the Pantheon in Paris.
Presidential pictures started off with a pic of Obama post-2010 election. Pete Souza was handpicked by Obama as the official photographer. Worried about creating a body of work that will last 500 years. Every photograph goes into the National Archives. Child touching Obama's hair gives message: "Not to take yourself too seriously." First pix: James Polk in 1846.
Kennedy was first to appoint official White House photographer. Jimmy Carter did not have one. Picture of Betty Ford dancing on the cabinet table. Pic of Bill Clinton blasting George Stephanopolous. Souza: my favorite picture will be the one I take tomorrow.
Sometimes life presents us with terrible choices prefaced the piece "Ordeal" about Aaron Ralston, they guy who cut his arm off to escape being pinned by a boulder in a Utah canyon. April 26, 2003, Ralston was 27 years old. At 2:41pm, a boulder falls on him, trapping him. This became the subject of "127 Hours," a movie about the event.
The Fast Draw talked about people who didn't get what they wanted on election day. The solution: go 200 miles out to sea: no government. Grandson of Milton Friedman [Patri Friedman] on seasteading. In 1960's, the principality of Sealand.
The next story was on Dick Cavett. Probably wouldn't stand a chance on commercial tv today. It's what closes on Saturday night. Marlon Brando on 1973. Rick Moranis parodied Cavett. Cavett has a book out which is a compilation of his NYTimes columns. From Lincoln, NE to Yale. Got a job writing for Jack Paar. Stalked him outside of the men's room. In 1968, ABC gave Cavett his own show. Norman Mailer and Gore Vidal. Why don't you read the next question off your question sheet.
On John McCain picking Palin: aimed low and missed.
Cynthia Bowers on Zenyatta losing her 20th race. Talked about Ruffian. Zenyatta earned $6 million.
The next story was by Mo Rocca on Loretta Lynn. Butcher Holler, KY. In 1972, country music's Entertainer of the Year.
Discussed trio (Loretta with Sheryl Crow and Miranda Lambert) singing Coal Miner's Daughter.
Pulse: only 37% favor daylight savings time.
Ben Stein (blue shirt yellow tie) opinion piece related to the last election. Meet the new boss, same as the old boss. That boss is personal self-interest. Problem of unemployment of African American youth. Most angry about election night: not one candidate mentioned Afghanistan or Iraq. The CBS news site allows one to see Ben Stein, and reviews his three points:
First, I have heard all of promises from politicians that they will put the good of the people above their own good now for about 55 years.
Second, I know the GOP players are all good people. [ (...) BUT] Is the party ready for the public anger over that pain?
Third, we have a huge, super problem in this country in addition to the recession. That problem is the predicament of African-American youth.
[Fourth] But the thing that made me most angry on Election Night is that I did not hear one candidate - not ONE - mention Afghanistan or Iraq.
Also, Ben Stein: New Boss "same As The Old Boss". Previous IPBiz post: Kappos on the USPTO: "the nose of this airplane is pointed down" -->
[And history ain't changed
'Cause the banners, they all flown in the last war
We don't get fooled again
Don't get fooled again
Meet the new boss
Same as the old boss ]
Piece on the Medal of Honor. Are these honors now being unfairly withheld from current candidates? Rafael Peralta story.
Nick Jones. Spraying and praying. Only 8 Medals of Honor awarded for Iraq/Afghanistan compared to 247 in Viet Nam.
Bucha: Scientists cannot say with certainty what happens the moment before death.
from A Hero’s Sacrifice: Sgt. Rafael Peralta :
While our country wages a new front in an ongoing battle with the Taliban, we cannot forget our modern-day heroes, like Peralta and many others.
While the Medal of Honor will never bring her son back, I believe Rosa Peralta and her children deserve for Rafael to be remembered by our nation as the hero his Marines consider him.
There have been six Medal of Honor recipients since the onset of the Global War on Terrorism nine years ago. There were 246 recipients from our 10 year involvement in Vietnam.
The decision to upgrade Peralta’s Navy Cross to the nation’s highest award has to come from the White House.
Moment of nature: Gettysburg battlefield, with colors of blue and gray.
Headlines: Day 2 of Obama India visit. Haiti got a break vis a vis Tomas. Horse lost (Zenyatta). Edison Pena at NYC marathon. Queen Elizabeth gets a Facebook page. Weather: 40s in the northeast.
The story "Your Call is Not Important to Us" began with a clip on Mona Shaw of Manassas, VA who had her phone service screwed up in August 2007. After a week without service, she walked in to the service provider's office with a hammer and grabbed some attention. [See Woman fined for hammering Comcast office : "I smashed a keyboard, knocked over a monitor ... and I went to hit the telephone," Shaw said. "I figured, 'Hey, my telephone is screwed up, so is yours.'"] Emily Yellen wrote a book, Your call is Not Important to Us. 43 billion calls per year in 2007. 3 million people work in call centers in US. Clip from show "Outsourced," about a call center going to India. A live agent is about $7.50 per call in US; outside US $2.35 per call. Automated costs only 0.35 per call. "Hello girls." Feeling of helpless rage; Michael Douglas in film Falling Down. "Customer Care" in Alexandria, Va.; "customer rage" study. The consumerist, scoops up horror stories and places them on the internet. Consumer Reports bought the website. FedEx handles 350,000 calls per day. DeLois Payton at the Memphis call center. Mona Shaw appeared on Dr. Phil.
Almanac. Nov. 7, 1867: Marie (Curie) was born. In a 1943 movie, she was portrayed by Greer Garson. Curie shared the 1903 Nobel Prize in physics. In 1911, she won the Nobel Prize in chemistry. Died in 1934. Buried in the Pantheon in Paris.
Presidential pictures started off with a pic of Obama post-2010 election. Pete Souza was handpicked by Obama as the official photographer. Worried about creating a body of work that will last 500 years. Every photograph goes into the National Archives. Child touching Obama's hair gives message: "Not to take yourself too seriously." First pix: James Polk in 1846.
Kennedy was first to appoint official White House photographer. Jimmy Carter did not have one. Picture of Betty Ford dancing on the cabinet table. Pic of Bill Clinton blasting George Stephanopolous. Souza: my favorite picture will be the one I take tomorrow.
Sometimes life presents us with terrible choices prefaced the piece "Ordeal" about Aaron Ralston, they guy who cut his arm off to escape being pinned by a boulder in a Utah canyon. April 26, 2003, Ralston was 27 years old. At 2:41pm, a boulder falls on him, trapping him. This became the subject of "127 Hours," a movie about the event.
The Fast Draw talked about people who didn't get what they wanted on election day. The solution: go 200 miles out to sea: no government. Grandson of Milton Friedman [Patri Friedman] on seasteading. In 1960's, the principality of Sealand.
The next story was on Dick Cavett. Probably wouldn't stand a chance on commercial tv today. It's what closes on Saturday night. Marlon Brando on 1973. Rick Moranis parodied Cavett. Cavett has a book out which is a compilation of his NYTimes columns. From Lincoln, NE to Yale. Got a job writing for Jack Paar. Stalked him outside of the men's room. In 1968, ABC gave Cavett his own show. Norman Mailer and Gore Vidal. Why don't you read the next question off your question sheet.
On John McCain picking Palin: aimed low and missed.
Cynthia Bowers on Zenyatta losing her 20th race. Talked about Ruffian. Zenyatta earned $6 million.
The next story was by Mo Rocca on Loretta Lynn. Butcher Holler, KY. In 1972, country music's Entertainer of the Year.
Discussed trio (Loretta with Sheryl Crow and Miranda Lambert) singing Coal Miner's Daughter.
Pulse: only 37% favor daylight savings time.
Ben Stein (blue shirt yellow tie) opinion piece related to the last election. Meet the new boss, same as the old boss. That boss is personal self-interest. Problem of unemployment of African American youth. Most angry about election night: not one candidate mentioned Afghanistan or Iraq. The CBS news site allows one to see Ben Stein, and reviews his three points:
First, I have heard all of promises from politicians that they will put the good of the people above their own good now for about 55 years.
Second, I know the GOP players are all good people. [ (...) BUT] Is the party ready for the public anger over that pain?
Third, we have a huge, super problem in this country in addition to the recession. That problem is the predicament of African-American youth.
[Fourth] But the thing that made me most angry on Election Night is that I did not hear one candidate - not ONE - mention Afghanistan or Iraq.
Also, Ben Stein: New Boss "same As The Old Boss". Previous IPBiz post: Kappos on the USPTO: "the nose of this airplane is pointed down" -->
[And history ain't changed
'Cause the banners, they all flown in the last war
We don't get fooled again
Don't get fooled again
Meet the new boss
Same as the old boss ]
Piece on the Medal of Honor. Are these honors now being unfairly withheld from current candidates? Rafael Peralta story.
Nick Jones. Spraying and praying. Only 8 Medals of Honor awarded for Iraq/Afghanistan compared to 247 in Viet Nam.
Bucha: Scientists cannot say with certainty what happens the moment before death.
from A Hero’s Sacrifice: Sgt. Rafael Peralta :
While our country wages a new front in an ongoing battle with the Taliban, we cannot forget our modern-day heroes, like Peralta and many others.
While the Medal of Honor will never bring her son back, I believe Rosa Peralta and her children deserve for Rafael to be remembered by our nation as the hero his Marines consider him.
There have been six Medal of Honor recipients since the onset of the Global War on Terrorism nine years ago. There were 246 recipients from our 10 year involvement in Vietnam.
The decision to upgrade Peralta’s Navy Cross to the nation’s highest award has to come from the White House.
Moment of nature: Gettysburg battlefield, with colors of blue and gray.
posted by Lawrence B. Ebert at 5:59 AM
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