Monday, October 12, 2009

Cloud-based service failure with Microsoft/T-Mobile/Sidekick

T=Mobile on 10 Oct 09:

"We must now inform you that personal information stored on your device - such as contacts, calendar entries, to-do lists or photos - that is no longer on your Sidekick almost certainly has been lost as a result of a server failure at Microsoft/Danger."

As to the technology, it was used "as inherited":

This technical snafu demonstrates the limitations even the likes of Microsoft, which inherited rather than overhauled the Danger tech, face when not putting redundancy in place to ensure that a simple server outage doesn't cripple an entire service in quite such spectacular fashion again.

The absence of back-up here illustrates a bump in the road for cloud computing.

[from The Register]


Blogger Sameer Gupta said...

Yesterday I read that few lawsuits have been filed against Microsoft/Danger for negligence on their part. Do you think for Sidekick users it is possible to prove "negligence"?

Here in India, the most a prosecution can ask for in damages is the "actual" damage they faced and very little can be added as damages in consumer courts. But your court works in different way, its like, punishing corporate so they don't repeat the "mistake".

So is Microsoft in for a big trouble?

8:43 PM  

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